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Q: What are your shipping methods?
A: Our standard method of shipping UPS Ground. If you need your order fast, we can ship it UPS NExt Day Air, or UPS Second Day Air Delivery (some exceptions may apply). If you require another ship method, please indicate that method on the checkout page under the "Shipping Preference" heading.
Q: Where do you ship to?
A: We currently ship to the 48 Continental United States, Canada, and Worldwide for Government Customers, with your freight forwarder.
Q: When will my order ship?
A: Depending on inventory, your order will ship within next day or direct from the manufacturer according to their inventories.
Q: How will I know if my order has been shipped?
A: Once your order has shipped, we'll send you an email to let you know that your order is on its way.
Q: When can I expect to receive my order?
A: Delivery time is based on your geographic location.
Q: How is freight calculated?
A: Shipping and handling rates are based on estimated package weight, and are strictly estimates. Actual freight charges will appear on your Shipping Confirmation once your order has been shipped.
Q: What does "Free Freight" mean?
A: Every time your order totals over $500, we pay the freight for shipments sent UPS Ground within the Continental United States. Outside the US, a 5% discount will be given. Some exceptions may apply.
If your order totals over $500, and you'd like it shipped by a method other than UPS Ground, you will be invoiced for the difference in shipping charges for UPS Ground and the selected shipping method.
If an item is out of stock on an order that qualifies for free freight, the item will be shipped to you as soon as it's available, and you will not be charged for shipping.
Please call our Customer Service Reps at 703-704-5519, 7:30 am - 5:00 pm, Mon. - Fri., or email us, if you have questions about shipping charges.
Q: What does it mean when it says a product is shipped "knocked down"?
A: Whe a product is shipped knocked down, it means that the product is sent in pieces and assembly is required.
Q: What are the UPS Hazardous Materials charges for?
A: Due to the volatility of some of the products we carry in our catalog, UPS imposes an additional Hazardous Material shipping charge to provide special shipping accommodations for thes products.
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